Managed Services

The beauty of managed IT services is that all you need to specify is the type of cover you require and then it’s up to Entegraty to ensure that the required service is in place.  Entegraty provide flexible packages to suit your needs, from standard desktop IT support, to fully managed 24/7 IT support.

Our primary focus with every client is to build a strong relationship and become partners with our clients instead of just another supplier. We believe a strong healthy IT system provides the stability and backbone to any thriving business. We’ll get to know your business inside out so we can implement and make recommendations to your technology so that as your business grows your IT systems grow with you.

Response Times

Guaranteed SLA response times are a standard with all our clients, with an average of 99.8% SLA response times and 97% of tickets resolved the same day. If our clients aren’t happy with the response times, neither are we. But it hasn’t happened yet.

Account Manager

A dedicated account manager is assigned for all clients, providing detailed monthly reporting on SLA’s, assets and tickets raised during the reporting period. The account manager is always on hand to discuss future projects or challenges and will work with clients to ensure the IT road map is the best fit for your business.

Backups & Disaster Recovery

A good business continuity plan is vital to any IT infrastructure system. Quality backups and an appropriate disaster recovery plan is key to a business’s survival in the ever-increasing threats in the digital market. Entegraty will work with you to develop this plan and ensure it meets the business requirements and the budget.

Qualified Staff

At Entegraty we pride ourselves in ensuring the entire team moves with technology, dedicated training plans for all team members are executed to ensure a wide range of services are available and our knowledgebase stays ahead of the curve. With dedicated certifications and partnerships in all of our product suite Entegraty ensures our Team is always one step ahead.

Monitoring

Entegraty provide 24/7 monitoring, with proactive resolutions to issues before they happen. Ensuring your business continues to run smoothly. Entegraty on average resolve 57% of tickets as a result of proactive monitoring meaning less impact to users.

24/7 Support

Entegraty understand not all business operate during standard business hours, as a result we offer a tailored extended hour or even a 24/7 support package to suit your business requirements.

Modern Workplace

The modern workplace transformation is not always about the technology it can also be about the people and processes within a business. Entegraty can aid your business in choosing the correct modern technology and processes to enable users to collaborate across the business efficiently and cost effectively.

Asset Management

Keeping track of your IT inventory can be a daunting task especially if there are many devices combining cooperate and BYOD devices. Through Entegraty asset management the full audit of devices can be achieved by a click of a button. Hardware life cycle reports allow our clients to appropriately budget for the year and plan accordingly for device uplifts before it’s too late.